On Newstyleuggboot.com, returns or exchanges are permitted, provided the customer purchased the product through our website.

Shoes to be returned or exchanged must be free of wear and tear ,thoroughly clean and contain all the original packaging and labels.

Before returning please send an email giving reasons as to why you are requesting a refund. You will then be given instructions as to how to return the item. Be attention, the costs associated with the return of goods are the consumer responsibility.

For an exchange, please follow the same procedures as above, indicating your style, colour and size. Please ensure that your name, address, and instructions are clearly indicated.All shipping costs associated with the exchange of goods are the responsibility of the consumer.

if you cancel your order by yourself for no reason ,sorry to deduct 20$ handling charge.

All packages should be sent via a trackable method,EMS,for example.

Once we receive your return, please allow up to 15 business days to complete your return or exchange.