1.Do you sell in quantities at wholesale prices?
Yes. We sell in quantities and at wholesale prices to shops and retailers all round the world. We have also helped many customers with starting their own businesses, selling our products. We will provide you with all of our experience and service to make it a safe and easy process. Please contact us for more information.

2.Why is the price of your UGG boots so competitive?
Our prices on the website are highly competitive as we are offering our Ugg’s directly from production line, thus giving you the opportunity to avail from the highest quality sheepskin products at a more affordable price.

3.What size should I order if I am not sure the sizes?
Please measure your feet and contact us for recommendation.

4.Will I get completely the same UGG boots with the pictures shows on your website?
We promise a completely same boots to you.

5.Do you have a secure server? Am I safe submitting my private information to you over the Internet?
Yes, you are absolutely safe. Because we possess our own internet server which is extensively tested against security exploits. And you pay by Paypal which allow you to send money without sharing financial information.

6.Do you charge for shipping and sales tax? And do I have to pay the customs duty?
No. We promise free delivery and we package them in much understated boxes so you will not incur any tax or extra charge except the price of the boots.

7.Are all your items in stock?
Yes, but occasionally the stock levels might reduce due to demand. If for any reason an Item is still displayed and you pay then we will contact you as quickly as possible and refund you.

8.How long time I can expect to get my shoes? And how do I track my order?
Our usual shipping time is 5-7 days (free delivery). And we can also provide other faster shipping service if you would like to pay the extra fee. We will email you the tracking number and website after sending out the parcel. Our customer service will also update the tracking details for you timely.

9.Why do I pay with Paypal but fail?
If your paypal account is a new one,it needs 7-10 days to activate. If it is not a new one, please check if it is in balance or email us to check whether your payment method is correct. If all above is no problem, it may be caused by system busy.Please try again later or you can consider to pay directly to our Paypal account. (contact us for details)

10.What if I don’t have a Paypal account? We also accept payment by Western Union but we suggest you pay with Visa, Visa Electron, Master Card, Maestro and Solo through paypal most.

11.What if I am not available on my delivery date?
After two failed delivery, your parcel will be return to your local sorting office for an automatic delivery, or an arrangement made by yourself. A delivery card should have been left.

12.Can I exchange or return the shoes if they are not fit?
Yes, we are glad to accept your exchange or returning. Please email us about the unfit in 48 hours after receiving the shoes.

13.What if my items are faulty?
Please contact us within 24 days of delivery to let us know, we will endeavor to sort this out for you.

14.Can I cancel my order if I change my mind?
Generally speaking, we will send out all orders within 24 hours after we receive it. So we just accept order canceling in 24 hours from creating it.